Low Water Levels Disrupt European River Cruises, a Favorite of U.S. Tourists –

Even ships that are able to pass through the Rhine have had to reduce the capacity of their loads, since heavy cargo weighs down ships and causes difficulties in shallow waters.

For Mr. Farmer, the last straw came on day three of his trip, when Viking, the operator, arranged for the guests to stay in a hotel that Mr. Farmer described as subpar, with a man in a building next to the hotel staring into their room when he and his wife walked in.

“That night, my wife and I had had enough. I wanted to go home,” he said. But after two hours on hold with customer service, it became apparent that Viking wouldn’t be giving him a refund. So, he said, he and his wife decided they would change their attitudes. They boarded the ship the next day, and the trip improved significantly.

Viking, which offers trips in Europe, said the circumstances that affected that trip were “highly unusual,” with the Rhine and the Danube Rivers experiencing historically low levels. “We recognized that this was not the experience that our guests expected, which is why we provided all guests with a 15 percent credit toward their next Viking voyage, in the form of a voucher good for one year,” a spokesman said. Customer ratings during the dry period have been “highly satisfactory,” he added.

The company also said in a statement last week that the vast majority of its trips faced no interruptions, even though water levels on the Danube remained unusually low. “Our nautical team is continually monitoring the situation,” the company said. “Guests and their travel advisers will continue to be notified directly by Viking customer relations if we think that their itinerary might be impacted.”